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FAQs

FREQUENTLY ASKED QUESTIONS

  • What about Covid?
    Our Covid Policies Each venue has track and trace in place, please check in when you arrive. We also keep a register so we know who has been to which classes. We are keeping a close eye on the government announcements around the hospitality and group meet-ups. We will inform you if there are any changes which mean we can no longer meet in person. Keeping You Safe If you have any suspected symptoms please do not come to the lesson and let your teacher know. Please wear a face mask when entering and moving around the venues. Once you are seated, you can remove your mask. Hand sanitiser is at the entrance of each venue. Please use. We have at least 1.5 meters between each student around the table. Any materials that the teacher uses to conduct the class have been sanitised. If you teacher is ill for any reason, your lesson will take place online. You are responsible for your own health and wellbeing We have online courses if you are not comfortable meeting face-to-face
  • If I can’t come to the whole term, do I still have to pay?"
    Yes, we only have a limited number of spaces and we need to timetable our classes and cover our teachers costs. When you book with us you are agreeing to a non-refundable course. However, there is no commitment after the course.
  • What happens if I can’t make one week?
    Please let us know if you can’t make one of the weeks, as we like to prepare resources. You can email us at chloe@coffeetimelanguages.com We will send you the work and homework for that week.
  • How do I know my level?
    The more information you can give us, the better we can place you. To get an an idea go to LEVELS under the ABOUT heading on the homepage.
  • What are the levels?
    We have 5 levels for French these are: Beginner, Beginner +, Lower Intermedie, Intermediate and Advanced. We have 3 levels for Spanish: Beginner, Lower Intermedie & Intermediate. For a more detailed description, visit our LEVELS page under the ABOUT section. If you are interested in Advanced Spanish, register your interest by emailing chloe@coffeetimelanguages.com
  • What if I get to the course and it’s too difficult/easy?
    We’re very happy for you to try a mixture of classes through the week for no extra cost. We want you to find the group where you are most comfortable. Just let your teacher know and we’ll email you with some alternative course times.
  • Can I try before I buy?
    Email chloe@coffeetimelanguages.com
  • Can I get a Refund?
    When you book a course with us you are agreeing to a non-refunable service. However, there is no commitment after that term. We don't do direct debits or subscription fees. There are no hidden costs.
  • Can I move up levels?
    Yes! If your teacher feels you are ready for a bigger challenge you can move up to the next level, we’ll do our best to find the right time slot for you.
  • How fast can I learn a language with you?
    We know that one hour a week is not enough to become fluent quickly, so we like to give you lots of lovely homework! We also encourage you to listen to podcasts, watch films and give you lots of resources and advice on how to learn during the week. If you have a specific goal or limited time to learn, we recommend one-to-one or two-to-one lessons. To find out more email chloe@coffeetimelanguages.com
  • If I sign up for the next term will I have to repeat the course?
    No! We are very careful when grouping people, and our courses run as such that you’ll only ever build on what you’ve learnt with us. New people may join your group, but we all move along together, you won’t have to start again or repeat previous course material because new people have joined.
  • What do I need for the lesson?
    For face-to-face lessons you will need a note pad and pen and some change for a coffee. For online lessons you will need to have your Zoom open and your cup of tea or coffee to hand!
  • Can I bring my dog?
    All the venues we teach in are dog-friendly, which means that you can bring your well behaved pooch along with you to class!
  • Is there parking near the venues?
    We run our face-to-face courses in Southbourne, Bournemouth. There is a pay and display car park just off the main high street called Woodside Road car park. Otherwise there is street parking; you can park for an hour for free, although the high street is often busy, so arrive in good time to find a space.
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